Frequently Asked Questions
What payment methods do you accept?
We accept Visa, Mastercard, Apple Pay, Google Pay, Maestro, and American Express.
Can I change or cancel my order after it's placed?
You have a 24-hour window to request changes or cancellations. Contact us as soon as possible.
Where do you ship?
We currently ship only within the United Kingdom.
How long will it take to process my order?
Order processing typically takes 1-2 business days.
What is the estimated delivery time?
Delivery within the UK usually takes 3-5 business days after processing.
Is shipping free?
Yes, shipping is free on all orders.
Will I receive tracking information?
Yes, tracking information will be sent to your email address once your order ships.
What is your return policy?
You have 30 business days to return an item.
Who pays for return shipping?
The customer is responsible for return shipping costs.
How long does it take to receive a refund?
Refunds are typically processed within 7-10 business days of receiving the returned item.
Do you offer exchanges?
Yes, we accept exchanges for different sizes or colors of the same item.
What is your customer service email?
You can reach us at info@rosvani.com.
What are your customer service hours?
We are available from 9:00 AM to 5:00 PM (GMT).